Case Study: Application of DMAIC to Academic Assessment in Higher Education

Abstract: At a small university in the Midwestern part of the United States where Lean Six Sigma is a lively imperative, a newly trained kaizen team applied the Deming five-stage DefineMeasure-Analyze-Improve-Control (DMAIC) methodology to streamline and improve efficiencies for an academic assessment process. In this case of the close-the-loop (CTL) report, the targeted process was a procedure for assessing effective delivery of course outcomes and for planning instructional improvements for all courses taught in the College of Business at Maharishi University of Management in Fairfield, IA. Through a structured lean improvement event (e.g., kaizen), a cross functional team utilized its recent training in Lean Six Sigma to streamline the efficiency of the CTL process and boost faculty compliance. The enhanced CTL process reduced cycle time by two-thirds, removed frustrating non-value-added activity steps, discovered additional customer value, and boosted compliance rates significantly.

Keywords Continuous Improvement, Lean/Six Sigma/DMAIC, Quality Assurance, Process Management, Best Practices

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