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Abstract—This paper depicts a project undertaken in a semi-conductor company. The aim of the project was to simplify the scrap request process of electronic controllers of wall hung gas boilers and to reduce its processing time. To achieve this purpose, the Six Sigma methodology was used. This project shows the application of the DMAIC methodology in a non-manufacturing process and assesses its applicability. Through the elimination of problems identified and resolved using Six Sigma methodology, the processing time of scrap request was substantially reduced allowing high costs saving.
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