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Simulation of business and manufacturing processes has been helping companies improve their operations for several decades. During that time, business improvement programs have appeared disappeared, grown and evolved. Six Sigma introduced another way of thinking about process improvement by focusing primarily on the financial impact and how defect reduction, customer satisfaction and improved processes all contribute. Only recently has Six Sigma broadly accepted the benefits and approach of simulation to streamline projects, improve results and in still a deeper understanding and appreciation of “the process.” This paper begins with an overview of Six Sigma, followed by a description of the benefits of iGrafx Process for Six Sigma to a Six Sigma Black Belt and ends with an example of the benefits received by an organization through the use of simulation
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